From time to time we get asked the question “Why do you charge a service fee? Because so and so doesn’t”. Now comes the frustration, we explain that in order to stay in business these days we must charge a service fee.
The pause then the gut check. You know that feeling in your stomach saying something is wrong. The reason is quit simple everything these days is expensive (ie: business insurance, unemployment insurance , liability insurance , gas , wages) you get the point the list goes on and on and on.
The industry average these days varies between $39 to $89. Lets face it when was the last time you went to the doctor and didn’t pay anything?
Hmmm… to be a professional service company today is expensive. So, in order to deliver excellent service we have to charge a fee. If not we may end up like so and so who’s is out of business. But hey at least they didn’t charge a fee. Then again they aren’t in business any more and the warranty you got with your brand new system several years ago isn’t worth anything including the paper it is printed on.
See ya the next time.