Service Fees…What are they?

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From time to time we get asked the question “Why do you charge a service fee? Because so and so doesn’t”. Now comes the frustration, we explain that in order to stay in business these days we must charge a service fee.

The pause then the gut check. You know that feeling in your stomach saying something is wrong. The reason is quit simple everything these days is expensive (ie: business insurance, unemployment insurance , liability insurance , gas , wages) you get the point the list goes on and on and on.

The industry average these days varies between $39 to $89. Lets face it when was the last time you went to the doctor and didn’t pay anything?

Hmmm… to be a professional service company today is expensive. So, in order to deliver excellent service we have to charge a fee. If not we may end up like so and so who’s is out of business. But hey at least they didn’t charge a fee. Then again they aren’t in business any more and the warranty you got with your brand new system several years ago isn’t worth anything including the paper it is printed on.

See ya the next time.

 

Author: john

John Quinn is the Operations Manager of Quinn’s Plumbing Heating Cooling LLC of Reading PA. He has over 30 years experience in the plumbing, heating, air conditioning, water treatment and electrical fields, in particular with residential mechanical systems for small businesses and individual home owners. The reason Quinn decided to concentrate on his own business was because he loves what he does and it allows him to meet people and he enjoys a challenge, it’s a great chance to mix business with pleasure. Quinn earned his engineering degrees from The Pennsylvania State University in mechanical engineering through the VA higher education program. He is a 5 year combat veteran of the US Marine Corps and also a graduate of the Murrell T. Dobbins Technical High School Plumbing and Heating Apprentice Program in Philadelphia and is also certified a Master Plumber, Master HVAC Mechanic and Electrician. He lives in Reading with his wife Mary Quinn who is also his business partner. They have 2 adult daughters and 3 grandchildren. When he is not working, Quinn likes to scuba dive or work on his model train collection. John Quinn can be reached at www.quinnsphc.com , john@quinnsphc.com or by calling (610) 376-6001 or (215) 242-6329.

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